Spanish Speaking Customer Service for Home Appliances

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and dedicated Spanish Speaking Customer Service Representative for Home Appliances to join our dynamic team in the online media industry. This role is essential in providing exceptional customer support to our clients who use home appliance products. As a representative, you will be the first point of contact for customers, helping them with inquiries, troubleshooting issues, and ensuring they have a positive experience with our services. Your fluency in Spanish will help bridge communication gaps and foster trust and satisfaction among our diverse client base. The ideal candidate will have a strong understanding of home appliances and the ability to provide solutions effectively and efficiently. At The House of Mercier, we encourage innovation and strive to cultivate a collaborative work environment. This position promises to be both rewarding and challenging, allowing you to develop your skills while playing a vital role in enhancing customer relationships and brand loyalty within an exciting sector.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients regarding home appliances.
• Assist customers with product inquiries, troubleshooting, and technical support.
• Resolve customer complaints promptly and professionally, ensuring customer satisfaction.
• Document customer interactions and feedback in our CRM system.
• Collaborate with the sales and technical support teams to address complex customer needs.
• Maintain knowledge of product features, specifications, and promotions to provide accurate information.
• Follow up with customers to ensure their issues were resolved and they are satisfied with the service.

• Fluent in both Spanish and English, with excellent verbal and written communication skills.
• Previous experience in customer service, preferably in the home appliances sector.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with CRM systems and customer service software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent time management skills and attention to detail.
• Willingness to learn about new products and stay updated on industry trends.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...