RESPONSABILITIES:
- Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
- Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
REQUIREMENTS:
- Native or near native level of French
- Good level of English (it will be to work in an international company)
- Highschool Degree
- Microsoft Office Knowledge
- Dynamic and Proactive
- Good communication skills
- Be based in Portugal
- Experience with attending customers will be a plus