Refund Analyst Specialist, Cash Posting and Customer Service

Refund Analyst Specialist, Cash Posting and Customer Service

What You'll Do: Performs specialized duties for the team and assists the Assistant Manager and Manager with daily activities. Maintains a thorough knowledge of tasks performed in the department in order to fulfill the task of the other team members in their absence. 

Position Highlights: 

• Shift Schedule: Full Time (40 hours), Monday-Friday
• Department: Cash Posting & Customer Service
• Location:  Kimel Park

What We Offer: 

• Generous PTO: Accrue up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
• Wellness Incentives: Take advantage of up to $1,350 per year in wellness incentives through our LiveWELL program, prioritizing your well-being.
• Parental Benefits: We understand the importance of family, providing six weeks of paid birthing-mother maternity leave and four weeks of paid parental leave.
• Retirement: Secure your financial future with up to 7% employer-paid retirement contributions.

What You'll Do: Performs specialized duties for the team and assists the Assistant Manager and Manager with daily activities. Maintains a thorough knowledge of tasks performed in the department in order to fulfill the task of the other team members in their absence. 

1. Provides direction to the other members of the team, serves as a resource for questions, and researches reconciliation discrepancies and the more difficult accounts/questions. 

2. Responsible for activities within Refund and Credit Balance in the absence of management. 

3. Assists with training in the creation of training materials. 

4. Analyzing accounts to determine if the balance is ready to bill the next payer, making sure deadlines are met. 

5. Prioritizes workload based on guidance from management. 

6. Maintains professional development by attending all required in-services/classes. 

7. Maintains a working knowledge of computer systems supported by the department. 

8. Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the function of the job. 

9. Meets productivity requirements to ensure excellent service is provided to customers. 

10. Maintains compliance with federal, state and local regulations, HIPAA and established corporate and departmental policies and procedures. 

11. Maintains satisfactory attendance record and punctuality record as set forth by Wake Forest Baptist Medical Center corporate and physician practice guidelines. 

12. Performs other relevant work functions, as requested. 

What You'll Need: 

• Associate's degree in Healthcare or Business or equivalent relevant revenue cycle experience required. 
• Two years of revenue cycle experience required. 
• Previous lead experience in the revenue cycle preferred. 

The ideal candidate will also possess the following skills:

• Demonstrates the ability to work independently 
• Consistently demonstrates a positive and professional attitude at work 
• Maintains stable performance under pressure 
• Handles stress in ways to maintain relationships with patients, customers and co-workers 
• Ability to communicate effectively both orally and in writing 
• Strong computer and math skills, knowledge of Excel is required 
• Demonstrates leadership in establishing and achieving goals 
• Knowledge of Medicare, Medicaid and all other third party insurance requirements 
• Ability to exercise independent judgment in unusual or stressful situations 

Work Environment:

• Clean, comfortable, office environment 
• Work may be stressful at times 
• Contact may involve dealing with angry or upset people 
• Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergencies