Portuguese Speaking Customer Service For Telecommunications Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic Portuguese Speaking Customer Service Representative to join a leading telecommunications company. In this role, you will be the first point of contact for customers, ensuring they receive exceptional service and support. This position is ideal for someone who is passionate about enhancing customer experiences and possesses excellent communication skills in both Portuguese and English. You will work in a fast-paced environment where your ability to problem-solve and provide assistance will directly impact customer satisfaction. The successful candidate will join a vibrant team and contribute to the mission of delivering high-quality customer service in the telecommunications sector. If you are looking to grow your career and join a company that values innovation and dedication, we encourage you to apply for this exciting opportunity at The House of Mercier, where we connect talent with opportunity, making a difference in the careers of individuals globally.

Responsibilities

• Provide exceptional customer service in Portuguese to assist customers with inquiries and issues related to telecommunications services.
• Handle incoming calls, emails, and live chats to address customer concerns in a timely and professional manner.
• Troubleshoot and resolve customer service issues, ensuring a positive customer experience from start to finish.
• Guide customers through troubleshooting processes and provide technical support when needed for telecommunications products and services.
• Document customer interactions accurately in the database to maintain comprehensive records of inquiries, issues, and resolutions.
• Collaborate with team members and other departments to escalate issues and ensure prompt resolution for customers.
• Stay updated on telecommunications products, services, and promotions to provide accurate information and upsell where appropriate.

• Fluency in Portuguese and English, both written and spoken, is essential for effective communication with customers.
• Previous experience in customer service, preferably within the telecommunications or consumer services industry.
• Strong problem-solving skills and the ability to think critically when addressing customer issues.
• Excellent interpersonal skills to foster positive relationships with customers and team members.
• Comfortable using various customer service software, tools, and systems to manage inquiries and document interactions.
• Ability to work under pressure in a fast-paced environment while maintaining high-quality service standards.
• Willingness to be flexible with working hours, including occasional evening or weekend shifts depending on business needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...