Italian Speaking Customer Service Representative for Health & Wellness Brands

The House of Mercier is an innovative recruitment agency that connects skilled professionals with exceptional career opportunities across diverse sectors. We are currently seeking an Italian Speaking Customer Service Representative for Health & Wellness Brands to join our enthusiastic team. In this pivotal role, you will be the first point of contact for clients seeking guidance on health and wellness products, ensuring they receive personalized and high-quality support. Your proficiency in Italian will empower you to foster meaningful relationships with our customer base, aiding their journey towards healthier lifestyles. We are looking for a motivated individual who is passionate about health and wellness, able to communicate effectively, and equipped to handle customer inquiries with professionalism and care. This is an opportunity to make a real difference in people’s lives while being part of a dedicated team committed to promoting excellence in customer service. Join us at The House of Mercier and contribute to the wellness journey of individuals by providing exceptional support and knowledge in this rewarding industry.

Responsibilities

• Deliver outstanding customer service in Italian to clients inquiring about health and wellness products via phone, email, and live chat.
• Assist customers by providing information about product benefits, usage, and order details with empathy and professionalism.
• Effectively address customer concerns and complaints, ensuring a swift resolution and maintaining high customer satisfaction.
• Collaborate with product teams to stay updated on new health and wellness offerings and provide accurate information to customers.
• Keep a meticulous record of customer interactions and feedback to inform service improvements.
• Support team objectives by contributing to process enhancements and promoting a positive workplace environment.

• Fluent in Italian, both written and spoken, with excellent command of English.
• Experience in customer service, especially in the health, wellness, or beauty sectors is preferred.
• Natural ability to empathize with customers and a strong commitment to providing an exceptional service experience.
• Outstanding communication skills, both verbal and written, with a focus on building rapport.
• Interest in health and wellness trends, products, and lifestyles.
• Comfortable using customer service software and basic office applications.
• Availability to work flexible hours, including evenings and weekends, as needed.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...