German Speaking Customer Service for Imperial Brands - Remote In Greece

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and driven individual to join our team as a German Speaking Customer Service Representative for Imperial Brands. This remote position based in Greece offers the opportunity to work in a dynamic environment, where you can utilize your language skills and customer service expertise to enhance client satisfaction. As a representative for a renowned brand, you will play a crucial role in ensuring that customers receive top-notch service and support. Our ideal candidate will thrive in a fast-paced setting, exhibit exceptional communication skills in both German and English, and have a strong desire to exceed customer expectations. Join us at The House of Mercier and take the next step in your career while contributing to a forward-thinking agency that values innovation and excellence in staffing and recruiting.

Responsibilities

• Provide exceptional customer service in German and English via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Assist customers with product information, orders, and technical support.
• Maintain accurate customer records and update information in the CRM system.
• Collaborate with team members to identify and implement process improvements.
• Conduct follow-up calls or emails to ensure customer satisfaction.
• Stay up-to-date on Imperial Brands products and services to provide informed support.

• Fluency in German and English, both written and spoken.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a remote environment.
• Proficiency in using CRM software and other customer service tools.
• Strong problem-solving skills and attention to detail.
• Flexibility to adapt to changing priorities and demands.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...