French Speaking Customer Service For Online Travel Platform

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are proud to partner with a leading online travel platform in search of a French Speaking Customer Service professional. This role is not only a fantastic opportunity to engage with a diverse group of travelers but also a chance to contribute your linguistic skills in a dynamic and fast-paced environment. As a French Speaking Customer Service representative, you will be instrumental in providing exceptional support to our clientele, helping them navigate their travel inquiries, bookings, and any issues they may encounter. Your ability to communicate effectively in French will be crucial in ensuring that our customers receive a personalized and seamless experience. If you are passionate about travel, customer service, and making a meaningful impact in the lives of others, this position offers an exciting avenue for you to grow your career while working in a supportive and forward-thinking company. Join us at The House of Mercier to take the next step in your professional journey while contributing to the travel experiences of countless individuals worldwide.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with booking modifications, cancellations, and queries related to travel services.
• Provide information and recommendations about travel destinations, packages, and services.
• Resolve customer complaints effectively and with a focus on customer satisfaction.
• Maintain up-to-date knowledge of our travel offerings and industry trends to provide informed assistance.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Document all customer interactions and feedback to aid in service improvement efforts.

• Fluent in French and proficient in English, both written and spoken.
• Previous experience in customer service or a related field, preferably in the travel industry.
• Strong communication skills with the ability to empathize and connect with customers.
• Proficient in using customer service software and online travel platforms.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Flexibility to work various shifts, including weekends and holidays as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...