French Speaking Customer Service for Automotive Industry

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking Customer Service Representative for the Automotive Industry to join our dynamic team. In this role, you will become the first point of contact for our clients and customers, providing them with exceptional support and guidance. Our ideal candidate will have a passion for customer service, a keen interest in the automotive field, and fluency in both French and English. You will be responsible for addressing inquiries, resolving complaints, and ensuring customer satisfaction, all while working in a fast-paced and rewarding environment. This position offers a unique opportunity to engage with a global customer base within the vibrant automotive sector. If you thrive on helping others and are excited about becoming part of a company that values innovation and talent while connecting people to bright career prospects, we encourage you to apply and join us at The House of Mercier, where your skills can make a significant impact in the lives of others.

Responsibilities

• Provide exceptional customer service to clients in the automotive industry, handling inquiries and complaints via phone, email, and chat.
• Assist customers with technical support related to automotive products and services, ensuring timely and effective resolution of issues.
• Maintain accurate records of customer interactions and transactions in the company database.
• Collaborate with other departments to enhance customer satisfaction and streamline service processes.
• Identify opportunities for upselling and promoting additional products and services to enhance customer experience.
• Stay updated with product knowledge and industry trends to offer informed support to customers.
• Report feedback from customers to management for continuous improvement in service delivery.

• Fluency in French and English, both written and spoken, is essential.
• Proven experience in customer service or a related field, preferably within the automotive industry.
• Strong communication skills with the ability to convey information clearly and professionally.
• Excellent problem-solving skills and the ability to work independently under pressure.
• Familiarity with customer service software and CRM systems is a plus.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A passion for the automotive industry and an eagerness to learn and develop within the role.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...