Dutch Speaking Customer Service For Worldwide Online Streaming Service

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Service Representative to join our dynamic team for a worldwide online streaming service. This role is perfect for those who are passionate about providing exceptional customer support in a fast-paced digital environment. As a key member of our customer service team, you will have the opportunity to assist users of our online streaming platform, helping them navigate the service and resolve issues promptly. Your fluency in Dutch combined with your excellent communication skills will be vital in ensuring customer satisfaction. We value creativity, dedication, and a proactive approach to problem-solving at The House of Mercier, and we are looking for individuals who are eager to contribute to a positive customer experience, ensuring that our users enjoy seamless access to their favorite content. Join us in this exciting opportunity to be part of a globally recognized service while helping customers enhance their streaming experience.

Responsibilities

• Provide exceptional customer service support to Dutch-speaking customers via phone, email, and chat.
• Assist users with account setup, subscriptions, and troubleshooting technical issues on the online streaming platform.
• Resolve customer inquiries and complaints efficiently and effectively to ensure high satisfaction levels.
• Maintain accurate records of customer interactions and transactions in our database system.
• Collaborate with other teams to escalate complex issues and follow up on resolutions in a timely manner.
• Conduct customer feedback surveys to gather insights for service improvement and share with management.
• Stay updated on the latest streaming content, platform updates, and technical issues to better assist customers.

• Fluency in Dutch and strong command of English; additional languages are a plus.
• Previous experience in customer service or a similar role, preferably in an online or digital environment.
• Excellent verbal and written communication skills with a focus on customer engagement.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Familiarity with online streaming services and technologies is highly desirable.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings and weekends, as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...