Dutch Speaking Customer Service For Telecommunications Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic Dutch Speaking Customer Service representative for a prominent telecommunications company. In this role, you will be at the forefront of delivering exceptional customer support, ensuring that clients have a positive experience with our services. As part of our team, you will immerse yourself in a fast-paced environment where communication and problem-solving skills are paramount. You will serve as a crucial link between the telecommunications company and its customers, helping to address inquiries, troubleshoot issues, and provide guidance on a range of service offerings. This position not only emphasizes the importance of effective engagement with Dutch-speaking clients but also offers prospects for growth within a global network. If you are passionate about customer service and excited about the opportunity to contribute to a leading telecommunications provider, we encourage you to explore this rewarding position with us.

Responsibilities

• Provide friendly and efficient customer support via phone, email, and chat in Dutch.
• Receive and handle incoming customer inquiries, ensuring a positive customer experience.
• Troubleshoot and resolve customer issues related to telecommunications services.
• Educate customers about product features, services, and promotions effectively.
• Maintain accurate customer records and update information in the company CRM system.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Assist in identifying areas for process improvement to enhance service delivery.

• Fluent in Dutch (spoken and written) with excellent communication skills.
• Proven experience in customer service, ideally within the telecommunications sector.
• Strong problem-solving skills and ability to think critically under pressure.
• Familiarity with CRM software and customer support tools.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Strong interpersonal skills and a passion for helping customers.
• Flexibility to work various shifts, including evenings and weekends, as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...