Job Duties
- You will take inbound calls, gathering essential information from callers while working from the comfort of your home.
- In most cases, you will be our client’s virtual receptionist and a direct extension of their team.
- In this role, you will record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment.
- All equipment and setup needs will be provided to you.
Skills Required
- Excellent communication skills, both verbal and written.
- Positive attitude, friendly, and knows how to listen.
- Punctual and reliable.
- Understands how to navigate a computer and has great typing skills.
- Willing to perform and be held to a high standard. Carries the mindset of continual improvement.
Compensation & Benefits
- Pay starts at $14.00/ hour. An additional $1.50/ hour is paid for any hours fulfilled during the weekend. Additional pay will be considered for anyone applying with call center experience.
- Health benefits are available after 30 days of employment.
- The company pays 70% of monthly medical premiums, including medical, dental, and vision plans.
- We offer a 3% company match retirement plan.
- We pay 100% of a company-sponsored life insurance policy.
- Vacation/ leave time accrual beginning at 90 days of employment.
Scheduling & Availability Requirements
- Able to commit to working 8 hours per day between the hours of 7:00 am to 11:00 pm (6, 10, and 12-hour shifts also available).
- Able to commit to working both days every other weekend or one day every weekend.
- Full-time staff will typically work 40 hours, filling 8-hour shifts five days a week.
About ASuperior
- ASuperior is an answering service headquartered in Madison, GA serving various accounts and industries all across the country.
- In its simplest form, we take inbound calls, record, and relay messages, and handle after-hours communication needs for businesses nationwide.
- We are and have been a family-owned business since 1976.
- We keep our work environment clean and up-to-date with functioning equipment.
- We appreciate our team members and prioritize our staff.
- We are a fun, engaging, and positive work environment-focused company.
Remote Requirements
- Internet download speeds of 50 Mbps and upload speeds of 10 Mbps.
- Have the ability to connect the computer equipment directly to the router (wi-fi is not an option).
- Have an enclosed private space where you can only be seen and heard.
- Have a quiet work environment with no background noise.
Application Instructions
- Step 1-Complete the online application.
- Step 2: Complete a telephone audition by calling 770-785-2524, entering code 7, and leaving us a voicemail. This is you leaving some basic information on a voicemail line so we can hear how you sound on the phone. Instructions will be given when you call. The audition line, like us, is open 24/7/365.
***ASuperior Contact Center does require candidates to complete a background check and drug screen prior to being hired for employment.