The Customer Service Representative will be interacting with customers, processing their orders, and providing information in response to customers’ inquiries, concerns, and requests about our product.
Responsibilities:
- Interface directly with customers either by telephone, electronically, or face-to-face
- Process orders, forms, applications, and requests
- Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers
- Optimize fill rates by providing substitutions for items out of stock or discontinued
- Keep a record of all backorders
- Assist customers with special needs and requests (quotes, special orders, scanning of credit applications. etc.)
- Participate in all sales promotions and offer them to our customers
- Communicate information, problems/needs, and customer requests to the customer service manager
Qualifications:
- 1-2 years’ experience in customer service
- Proficient in MS Office
- Excellent verbal and written communication skills
- An outgoing personality with an eager attitude to help others