Customer Service Representative

Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities

• Update and maintain customer information in the database.
• Provide customers with all the information that they require.
• Keep track of customer accounts by recording their account information and the issues they have reported.
• Handle customer complaints actively and ensure its resolution on time.
• Take orders and calculate the charges by processing customers’ information.
• Resolve customer complaints on time and ensure the quality of services is maintained.
• Handle change in policies of the company and explain them to the customer.
• Generate sales leads for our clients.
• Maintain a record of all the tasks undertaken and submit it to the higher management.

Requirements

• Knowledge of social media will be an added benefit.
• Ability to provide results under pressure.
• Excellent communication and interpersonal skills.
• Good problem-solving skills.