We’re on the lookout for a detail-oriented individual with a customer-centric approach to join our team as a Remote Hotel Reservation Support Agent. If you possess exceptional communication skills, exude warmth, and have a genuine passion for hospitality, we invite you to become part of our team today!
Responsibilities: - Manage hotel reservations, including handling inquiries, making bookings, and confirming room availability
- Interact with guests via phone, email, and online platforms, addressing reservation inquiries, changes, and cancellations
- Assist guests with virtual check-ins and check-outs, ensuring a smooth process and accommodating any special requests or concerns
- Collect payment information, process reservations, and issue invoices or receipts as necessary
This remote position allows you the flexibility to work from home or any location with a reliable internet connection. We understand the importance of work-life balance, empowering you to manage your workload in a way that fits your lifestyle.
As a Hotel Reservation Support Agent, this is more than just a job – it’s an opportunity to establish your own business within our proven framework. You control your income potential, and we’ll provide the support and resources to help you succeed, turning your passion into a thriving career.
Benefits: - Remote position with flexible working hours
- Competitive commission-based earnings
- Travel perks and discounts for both personal and professional travel
- Free training to ensure your success
- Access to Familiarization (FAM) trips to enhance your travel knowledge
- A supportive and collaborative team environment
Qualifications: - Excellent communication and interpersonal skills, with a courteous and welcoming demeanor
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling reservations and client information
- Ability to work independently and collaboratively as part of a team
- Basic knowledge of travel destinations, attractions, and travel products is a plus
- Exceptional customer service and problem-solving skills
- Passion for travel and a desire to help others create memorable experiences
- Must be 18 years or older
- Must speak/read English fluently; bilingual skills are a plus!
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