The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
- Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and Voicemails
- Ability to learn and follow all customer service procedures and policies
- Strive to meet and go above personal and team target goals
- Record, organize and file customer interactions and account changes
- Able to up-sell if needed
- Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and other communication platforms
- Basic computer skills and experience
- Ability to multitask
- Excellent time management and prioritization skills
- Ability to listen actively, relay information, and answer questions and/or concerns.
- Customer-focused for positive customer experience and resolution
Benefits
- Health Insurance (Dental and Vision included)
- Excellent Retirement plan
- Tremendous upward mobility into other positions and management
- Flexible hours
- Entirely Remote/Work From Home Only
- Student Loan Assistance Programs