Inviting applications for the role of Customer Service Consultant – Senior Process Associate - Swedish – Remote Romania
Responsibilities
· Being able to read and understand written requests (non-voice process).
· Take responsibility for the contract administration activity by solving queries on non-financial contract modifications, based on incoming request, and required supporting documentation.
· Receiving and placing customer instructions for the in-scope products/services (leasing, credit, bank accounts).
· Customer service through electronic channels.
· Projecting a positive image of the company and brand.
· Easy adjust to changing scenarios regarding ways of working.
· Implementing changes using your creativity and focus on process improvement.
· Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
· Using time effectively and prioritize the daily tasks accordingly.
· Sharing with all team members any relevant knowledge obtained through customer interactions.
· Attending training sessions.
· Arranging working schedules with colleagues flexibly, according to business needs.
· Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
· Providing assistance to new colleagues whenever possible.
· Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
· Able to use tools such excel, word, PowerPoint - as per the business and process requirements.
Qualifications
Minimum qualifications
· Knowledge of Swedish (B2) and English (B2).
· Bachelor’s degree.
· Good MS Office knowledge.
· Detailed oriented.
Preferred qualifications
· Knowledge in banking products (credit, leasing …)
· High motivation and ability to learn.
· Ability to work under time pressure.
What can we offer?
· Attractive salary.
· Stable job offers - employment contract
· Work in a multicultural and diverse environment with employees from over 30 countries
· Genpact supports professional trainings and great career development opportunities
· Free access to our award-winning learning platform
· Benefits such as Insurance, meal tickets, additional vacation days.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.