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Customer Service Agent

Wear The Shield
Full-time
Remote
Jamaica
$3 - $4 USD yearly

Join Our Team as a Customer Service Agent!

Are you passionate about delivering top-notch customer experiences? We’re on the hunt for a Customer Service Agent to take the lead in handling inquiries, resolving issues, and providing outstanding support across multiple communication channels. If you’re a strong communicator with a knack for problem-solving and a dedication to excellence, we’d love to hear from you!

Why Join Us?

  • Competitive pay: $3-$4 USD/hr
  • Comprehensive health and dental insurance
  • Paid Time Off (PTO)
  • Holiday bonuses
  • Recognition programs and performance incentives
  • Work from home with flexible hours
  • Opportunities for career growth in our fast-expanding company

What You’ll Do:

  • Engage with customers via email, phone, live chat, and social media to address inquiries.
  • Assist with orders, shipping details, product information, and return processes.
  • Deliver high-quality, solution-driven responses as a daily standard.

What We’re Looking For:

  • Strong proficiency in English (written and verbal).
  • Minimum of 1 year of customer service experience.
  • Familiarity with Gorgias, Zendesk, or Shopify is a plus but not required.
  • Excellent problem-solving and communication skills.
  • A solutions-oriented, adaptable attitude.

Tech Requirements:

  • A personal computer or laptop with at least an i5 processor or its equivalent.
  • Internet connection with a minimum upload and download speed of 15 Mbps.

How to Apply:

  1. Open this link in your browser: https://bit.ly/cs-application-link
  2. Use application code: JAZZHR

Important: Only applications submitted via the link will be considered.

Be a part of a team that values innovation, collaboration, and exceptional customer service. Apply today and let’s grow together!